Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.

Last updated: August 18, 2025

Introduction

At XcellentAI ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, or contact us. This may include: • Personal identifiers (name, email address, phone number) • Professional information (company name, job title) • Usage data and analytics • Communication preferences • Feedback and survey responses

How We Use Your Information

We use the information we collect to: • Provide, maintain, and improve our services • Process transactions and send related information • Send technical notices, updates, and security alerts • Respond to your comments, questions, and customer service requests • Communicate with you about products, services, and events • Monitor and analyze trends, usage, and activities

Information Sharing

We may share your information in the following circumstances: • With your consent or at your direction • With service providers who assist us in operating our business • To comply with legal obligations or protect our rights • In connection with a merger, acquisition, or sale of assets • In aggregated or de-identified form that cannot reasonably identify you

Data Security

We implement appropriate technical and organizational measures to protect your personal information: • Encryption of data in transit and at rest • Regular security assessments and audits • Access controls and authentication systems • Employee training on data protection practices • Incident response procedures

Your Rights

You have the following rights regarding your personal information: • Access: Request a copy of your personal data • Rectification: Correct inaccurate or incomplete data • Erasure: Request deletion of your personal data • Portability: Receive your data in a machine-readable format • Restriction: Limit how we process your data • Objection: Object to certain types of processing

Data Retention

We retain your personal information for as long as necessary to: • Provide our services to you • Comply with legal obligations • Resolve disputes and enforce agreements • Pursue legitimate business interests We will delete or anonymize your information when it is no longer needed for these purposes.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: contact@xcellentai.io

Phone: +263 771 774 661

Address: Broughton House, 214 Hebert Chitepo Avenue, Harare, Zimbabwe

We will respond to your inquiry within 30 days of receipt.

GDPR Compliance

For users in the European Union, we comply with the General Data Protection Regulation (GDPR). You have additional rights under GDPR, including:

  • • The right to be informed about how your data is used
  • • The right to access your personal data
  • • The right to rectification of inaccurate data
  • • The right to erasure ("right to be forgotten")
  • • The right to restrict processing
  • • The right to data portability
  • • The right to object to processing

To exercise any of these rights, please contact us at contact@xcellentai.io.